Please visit the the non returnable items page to check if your product is eligible for a refund and/or replacement.

Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions by calling our customer support at 011 757-5600 or sending an e-mail to cs@daraz.lk.

If you experience issues after Daraz’s return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

If you requested a pick up, we will send you a tracking number by SMS after the pickup has been arranged.

There are no charges for shipping a product back to Daraz.

If your return request does not meet Daraz Return Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.

It will take between 7 and 21 days to send you the replacement product, depending on your location.

Yes, the refunded amount would also include the shipping amount you were charged.